Frequently Asked Questions (FAQs)
What products do you supply?
We offer a wide range of globally sourced products, including rice, spices, leather goods, furniture, sports equipment, garments, safety gear, and bedding. Visit our Products page for full details.
What are your minimum order quantities (MOQs)?
MOQs vary by product type. For most categories, we typically require a minimum order of one full container or a bulk value threshold. Please contact us for specific product MOQs.
Can I request customized packaging or private labeling?
Yes, we offer product customisation and private label services depending on your quantity and specifications. Let us know your requirements through our Request a Quote page.
Where do you deliver?
When possible, we offer expedited shipping across the 48 contiguous states, and ground shipping to Alaska and Hawaii. We will also consider shipping requests to other countries, depending on the product. All shipments are handled through trusted freight and logistics partners.
How long does delivery take?
Delivery timelines vary depending on the product and country of origin. Most shipments arrive within 4 to 8 weeks. Estimated lead times will be provided during the quote process.
Can I track my order?
Yes, once your order is shipped, we provide tracking information along with regular updates until delivery.
What payment methods do you accept?
We accept wire transfers, ACH payments, and other secure business transaction methods. Full payment terms will be outlined in your quotation and invoice.
Do you require advance payment?
In most cases, we require an advance deposit, with the remaining balance payable before shipment or upon delivery, depending on the order terms.
Are your products certified and compliant with U.S. regulations?
Yes, all our products are sourced from certified suppliers and comply with U.S. import and safety standards. We do not support child labor or unethical sourcing.
Can I request product samples?
Yes, samples may be available depending on the product and order potential. Contact us directly with your request and we’ll advise on availability and shipping costs.
What if I receive a damaged or incorrect product?
We take product quality seriously. If there’s an issue with your order, contact us within 5 days of delivery and we will investigate and resolve the matter promptly.
How can I speak to your team directly?
You can reach us anytime via our Contact Us page or email info@worlddirectimport.us. Our team is responsive and happy to assist.